Shipping and returns
We ship to the United Kingdom, Germany and France. The shipping rate for your country shows at checkout before you pay. Prices are in euros and include VAT.
Delivery
The table shows what the shop currently charges for each country. Checkout works out the rate for your address and shows it before you pay.
| Country | Shipping | Free from | Delivery after dispatch |
|---|---|---|---|
| France | €4.90 | €49.00 | 3–6 working days |
| Germany | €4.90 | €49.00 | 3–6 working days |
| United Kingdom | €4.90 | €49.00 | 3–6 working days |
- Orders leave the warehouse after payment. Delivery then takes the time shown for your country.
- The free-shipping amount is measured after any promo code.
- We e-mail you the carrier and a tracking link when your order ships. Both are on your order page too.
- An order with more than one item may arrive in more than one parcel, each with its own tracking link.
- For deliveries to the United Kingdom, import VAT or duties may be collected on arrival where they are not included in the checkout total.
Returns
Unused items can be returned within 30 days of delivery. You do not need to give a reason. The full terms are in the refund policy.
How returns work
- Contact us with your order number first, and we send you the return address.
- Send items back unused, with their tags and everything that came with them.
- You pay the return postage, unless the item arrived faulty, damaged or wrong.
- We refund to your original payment method once the return arrives.
The wrong size
Trying gloves, a helmet or socks on indoors, with clean hands and feet, counts as trying them. Kit that has been out on a run or a ride counts as used. If a size is wrong, return it unused and order the other one; your measurements stay saved.
Faulty, damaged or wrong items
Sorry about that. Contact us with your order number and a photo of the problem, and keep the packaging. We replace the item or refund it and pay the return postage. This does not limit your legal rights.